Cancellation & refunds
How CREAOS Travel handles website inquiries and private tour bookings.
Scope
This policy applies to private tours booked through this website. If your written quote states different terms, the written quote prevails.
If you cancel
Cancel in writing by email or WhatsApp. More than 24 hours before pickup: free cancellation and a full refund of anything paid. Between 24 and 12 hours before pickup: a charge of 50% of the tour price. Less than 12 hours before pickup or no-show: the full tour price, because your guide and vehicle are reserved for you alone. Times are counted in Türkiye local time from the moment we receive your message.
Changing your date or time
You may move your tour once at no cost if you ask at least 24 hours before pickup, subject to availability. Any price difference is shown before you confirm.
Cruise passengers
If your cruise line cancels or skips the port call, or the ship arrives so late that the tour can no longer run, we refund your tour in full or rebook it free of charge, as you prefer, once you send proof such as a cruise-line notice. If you are late yourself or decide not to join, the rules above apply.
If we cancel
If we cancel because of weather, a site closure, official restrictions, force majeure or the unavailability of your guide or vehicle, we offer another date, a credit, or a full refund.
Multi-day tours
Deposit and payment schedule are set in your written quote. Unless the quote says otherwise, cancelling more than 30 days before the first service costs 10% of the price, 29 to 15 days 30%, 14 to 5 days 50%, less than 5 days or no-show 100%. Services bought from third parties, such as flights, hotels, balloon flights and tickets, follow the supplier’s rules.
Refunds
Refunds go back to the original payment method within 14 business days; your bank may need extra time. Entrance tickets bought in advance on your behalf and already issued may not be refundable.
Travel insurance
We recommend insurance that covers trip cancellation and interruption.